Returns & Refunds
We want you to be happy with your order. Because our boutique uses third-party fulfillment, please contact us promptly if there is a problem with your purchase.
Return requests
Return or exchange requests must be submitted within 3 calendar days of confirmed delivery. Please contact us before mailing anything back. Do not send a return to the address printed on your package unless we specifically instruct you to do so.
Item condition
Returned items must be unworn, unwashed, unused, and in their original condition with tags and original packaging when applicable.
Damaged, defective, or incorrect items
Please contact us within 3 days of delivery and include clear photos of the item and packaging. We will review the issue and provide the appropriate next steps. Depending on the situation, an approved resolution may include a refund, replacement, exchange, or return instructions.
Change-of-mind returns
If a return is approved for reasons other than a defect or fulfillment error, the customer is responsible for return shipping costs. Original shipping and insurance charges are not refundable.
Cancellations
Orders may only be canceled before they have shipped. Once an order has been dispatched, it cannot be canceled.
Refund timing
Approved refunds are issued to the original payment method. After a refund is processed, your bank or card provider may require additional business days for the credit to appear.
To begin a return or report an order issue, please use our Contact page and include your order number.