Refund policy

Returns & Refunds

We want you to be happy with your purchase from Langley Row Boutique. Because many of our items are fulfilled through a third-party supplier, please contact us promptly if there is a problem with your order.

Return requests
Return or exchange requests must be submitted within 3 calendar days of confirmed delivery. Please contact us before sending anything back. Do not mail a return to the address shown on your package unless we specifically instruct you to do so.

Item condition
Items must be unworn, unwashed, unused, and in their original condition with tags and original packaging when applicable.

Damaged, defective, or incorrect items
Please contact us within 3 calendar days of delivery and include your order number along with clear photos of the item and packaging. After review, an approved resolution may include a refund, replacement, exchange, or return instructions.

Change-of-mind returns
If a return is approved for reasons other than a defect or fulfillment error, the customer is responsible for return shipping costs. Original shipping and insurance charges are non-refundable.

Cancellations
Orders may only be canceled before they have shipped. Once an order has been dispatched, it cannot be canceled.

Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional business days for the credit to appear.

Nothing in this policy limits any rights you may have under applicable law.